Refund & Return Policy

Effective Date: 25 April 2025

At Shipping Container Hub, we want our customers to be completely satisfied with their purchases. This Refund and Return Policy outlines the conditions under which refunds and returns may be granted.

1. General Policy

All shipping containers (new and used) are sold “as described” based on the specifications provided by sellers on our platform.
Buyers are responsible for reviewing listings, photos, and condition reports before completing a purchase.
Refunds and returns are only available in cases where the container delivered does not match the description, arrives damaged (beyond agreed condition), or is otherwise defective.

2. Eligibility for Refunds/Returns

A refund or return request will be considered if:

The container is materially different from the listing description.
The wrong container was delivered.
The container is structurally unsafe for intended use.
The issue is reported within 7 days of delivery.

3. Non-Returnable/Non-Refundable Items

Refunds or returns are not available for:

Containers sold “as-is” with disclosed damage or defects.
Delays caused by shipping carriers, customs, or external logistics.
Containers that have been altered, modified, or relocated after delivery.
Buyer’s change of mind after purchase.

4. Refund Process

To request a refund, contact our support team at [Insert Email] within 7 days of delivery.
Provide photos, order details, and a description of the issue.
Our team will investigate and liaise with the seller.
If approved, refunds will be processed back to your original payment method within 10–15 business days.

5. Return Process

In approved cases, the buyer may be required to arrange return shipping at their expense (unless the seller is at fault).
Containers must be returned in the condition received, without modifications.
Once the return is confirmed, a refund or replacement will be issued.

6. Seller Accountability

Since Shipping Container Hub is a marketplace, individual sellers are responsible for honoring their stated return and refund commitments. We facilitate dispute resolution between buyers and sellers and enforce compliance with marketplace standards.

7. Contact Us

If you have questions about this Refund & Return Policy, contact us:

Shipping Container Hub
Port of Los Angeles World Cruise Center
100 Swinford Street
San Pedro, CA 90731
Email: info@shippincontainerhub.com